Every brand has a voice

Let’s tune yours. I help your brand find its voice and your users find their way, on the web and in the app, side by side with your team.

Lenka Stawarczyk

Who I’m in tune with

From global names like Vodafone, Trezor, Aave and Espresso Systems to well-known Czech companies like Air Bank and Czech Television.

  • Vodafone
  • Trezor
  • Aave
  • Espresso Systems
  • FaceUp
  • Kentico
  • Air Bank
  • Czech Television
  • Shoptet
  • Forendors
  • SEDLAKOVA LEGAL
  • Marketing Festival
  • Companies that treat tone of voice as part of their brand, not as a coat of paint over a broken process or product
  • Teams with internal buy-in that like to bring more people into the project. A brand voice doesn’t come from one copywriter in a corner
  • Tech and online products, from finance and AI to B2B SaaS. The trickier the use case or workflow, the better
  • Projects where I can connect communication across departments, from CRM and marketing to customer care
  • Design and product teams I can work with on UX writing while new features and workflows take shape
  • International teams that need one voice in English and Czech
On another channelI’m part of WE3, a design collective for the new internet.WE3 partners with early-stage tech founders and invests its design work in exchange for equity. I bring brand strategy, tone of voice, messaging and content design.we3.co

What I do

Brand strategy
and tone of voice

Together we’ll set your brand strategy and a tone of voice that feels natural to you. We’ll bring the whole team in, so we know it will work. Strategy and voice come out of guided discussions, and I’ll take you safely through every one of them.

  • Brand strategy
  • Tone of voice and verbal identity
  • Guidelines for people and AI
  • Team workshop
More about tone of voice

Messaging
and brand narrative

Launching a new product? Or do customers still not get what sets you apart? I’ll sharpen your key messages so they strike a chord: who your product is for, what it gives them and why they should choose you.

  • Brand narrative
  • Master messaging document
  • Ready-to-use key messages

UX writing
aka content design

On your website and in your app, you always want something from your users. “Buy this. Fill that in. Click here.” I’ll write copy that sounds human and makes sense, so customers don’t tune out just because they don’t understand you.

  • Copy audit
  • Copy for key workflows
  • Rules in your design system

Training
in UX writing, marketing and AI

More than 5,000 people have been through my training sessions and webinars. Whether I’m training a company team or speaking on stage, I make sure you leave with plenty of practical tips and enjoy yourself along the way.

  • Team training
  • Conference talks
  • AI in marketing

For people and for AI

I stopped writing style rules just for your team a long time ago. More and more often, we feed them to AI too. That’s why I prepare every document so your colleagues can understand it easily and AI can hit the right note in one piece of copy after another.

  • Writing guidelines
  • Content design patterns
  • Markdown files for AI
  • Custom AI skills
  • Team onboarding

On repeat

Projects I’d happily do all over again

Team mentoring and UX writing guidelines

  • I went through the copy in the app and on the tiny hardware screen
  • I wrote the rules for product writing
  • I mentored their in-house UX writing team

Tone of voice and writing guidelines for digital channels

  • I trained the whole design team in UX writing
  • I’m helping set the tone of voice for their digital channels
  • I’m creating writing guidelines for the mobile app

UX writing training for the whole team

  • I ran two UX writing workshops
  • I trained the whole design team and the product managers

Copy audit and new copy in the app

  • I reviewed the copy across the app
  • I proposed changes to key workflows

Sound check

Turn the knobs and the same message plays in a different tone and channel.

ToneConversational
ChannelApp

Situation: a card payment failed in the app. What does the user see?

App, conversational tone● REC

Your payment didn’t go through, and your money hasn’t gone anywhere. Check your card details and we’ll try again.

This is tone of voice in practice. The content stays the same, and the way you say it changes. And not every channel can handle the same volume of fun.

Working with me

I price by project. Only consulting is billed by the hour

Your team and your customers know your field far better than I do. So first I ask questions… lots of questions. And I listen. In those conversations I pick out things you might take for granted, bring them to light and build your brand story and communication on them.

Tone of voice in six weeks

Your brand’s tone of voice and verbal identity. We’ll find it together in a workshop, then I’ll write it up with sample copy and guidelines that your team and AI can write by. Then I’ll hand it all over and show you how to use it, so it doesn’t gather dust.

Length
6 weeks
Price
from €3,600

Copy in your product

UX writing hand in hand with your design. I’ll review the copy in your app or on your website, rewrite key workflows and set up rules in your design system. Designers often write the copy themselves, and with guidelines they can handle it on their own.

Length
3–8 weeks
Price
from €2,800

Messaging and brand narrative

We’ll get clear on who your brand or product is for and what should set it apart. That becomes your brand story and the master messaging you’ll launch with. All your other copy builds on it, and you’ll be able to write it yourselves with confidence.

Length
4–6 weeks
Price
after an intro call

Consulting and mentoring

Consulting and mentoring for people on your team when you want a second pair of eyes on copy, strategy or tone of voice. Up to ten hours. Bigger projects come as packages.

€120 / hour

When I can join a bigger project

  • OctoberFull
  • November80% booked
  • December70% booked

On air

Let’s get
in tune

Email me or give me a call. I pick up unknown numbers too.

Email
jedina@lenkastawarczyk.com
I’m quick to reply.
Phone
+420 725 614 129
Something on fire? Just call.
Calendly
Book a call
Grab a 20-minute slot in my calendar.